Information Technology Strategic Plan

Mission Statement 
 
To provide, support and enhance computing and networking facilities which serve the academic and administrative needs of the University. 
 
Computing/Networking - General Tasks  

  • to provide, support and enhance campus computing and networking facilities, with emphasis on those which benefit multiple academic disciplines or administrative subunits;
  • to establish policies and procedures which promote equitable access to computing for campus users and appropriate use of campus technology;
  • to maintain the Information Technology infrastructure continuity plan;
  • to respond to the needs and priorities of the administrative and support needs of faculty and student body of the University;
  • to ensure the integrity and security of University’s databases;
  • to evaluate campus technology requirements and project future needs; and,
  • to advise and/or assist members of the campus community in the use of whatever technology is appropriate for the accomplishment of their university-related activities.
  • to provide support in procurement and implementation of enterprise level business/administrative information systems purchased by the university.

 
Computing/Networking - Specific Tasks 

University Computing Support Services (UCSS)

  • acquire, operate and support the facilities which provide basic online services (e-mail, browsing, file transfer, word processing, statistics, and other applications for general campus use; and program development environments for some degree programs);
  • acquire, operate and support the campus web server and its emergency backup; assist with the production of official campus web pages; provide a server for the storage of personal web pages;
  • acquire, operate and support the campus mail server and its MX alternate which provide direct access for users of Sun workstations, forwarding to alternate destination systems, and POP mail services for personal computers; provide a webmail server to allow access to campus email from any Internet browser;
  • acquire, operate and support the campus Learning Management Server which now runs the Moodle LMS software;
  • acquire, operate and support the campus NetReg and DHCP server which authorizes network access and provides IP addresses to authorized machines;
  • acquire, operate and support the campus DNS servers which provide Internet name to address translation services;
  • acquire, operate and support the campus portal hardware and database servers;
  • allocate computing resources (accounts, disk space, file access) on the supported systems listed above;
  • manage security and accountability for the use of the systems listed above;
  • manage budgets for recurring computing costs (maintenance, leases, licenses, and supplies) for the systems above, and project future budget needs in these categories;
  • request capital outlay funding (for new equipment) from the UL Lafayette administration and/or other sources, such as grants;
  • document basic system features and train users in the basic operations of the supported systems listed above;
  • advise and/or assist on-campus users (departments and/or individuals) with any computing tasks or problems they have, including (to the extent possible) with departmentally- or personally-owned PCs or Macs;
  • assist the University or its subunits with acquisition procedures for computing software and hardware (evaluating products, developing specifications, negotiating contracts, site planning, obtaining State approvals, etc.), as appropriate.

Information Networks (IN)

  • management, installation and repair of campus telephone/voice mail systems;
  • management, installation and repair of campus data network;
  • repair of university-owned PCs;
  • support the campus modem pool;
  • manage connectivity between the campus and the Internet (I1) and Internet 2 (I2);
  • manage budgets for recurring communications costs (maintenance, leases, licenses, and supplies) for the systems above, and project future budget needs in these categories;
  • request capital outlay funding (for new equipment) from the UL Lafayette administration and/or other sources, such as grants;
  • interact with contracted and non-contracted vendors for materials parts and services required to maintain systems;
  • work with architects, general contractors and electrical contractors to support networking in new building construction;
  • work with physical plant to support networking in new building construction and building renovations and modification;
  • enhancement of campus network bandwidth and reliability;
  • oversee communications for the campus Emergency Operations Center;
  • respond to Dottie (OneCall) requests locating and protecting underground services;
  • respond to outages in University facilities, minimizing the impact to the campus;
  • design, install and manage communications in the growing number of compressed video and smart classroom sites;
  • manage telephone operator services for the campus;
  • contract with various telephone companies for service;
  • assist the University or its subunits with acquisition procedures for communications products (evaluating products, developing specifications, negotiating contracts, site planning, obtaining State approvals, etc.), as appropriate.

Office of Information Systems (OIS)

  • manage and enhance software for administrative offices, especially any aspect of the administrative database (ISIS);
  • train users in basic operations of the administrative database;
  • advise and/or assist administrative offices with computing tasks or problems related to administrative software;
  • acquire, operate and support the system which is used to provide an interface between the phone system and the IBM mainframe database;
  • manage security and accountability in the use of administrative data;
  • provide ID’s and controlled access via authentication to University data bases;
  • develop and manage the portal access to administrative and student data;
  • produce special reports as required by the university administration or by the State. 

 
 
Considerations in Ongoing Planning 
 
Academic Planning

  • evaluation and support of a campus-wide course content management system;
  • evaluate and support access tools to improve student advising;
  • provide faculty, staff, and students on-line access to all of their information with appropriate access controls;
  • continue to provide ADA access and support for the needs of persons with disabilities;
  • provide open access laboratories for students;
  • develop tools for evaluating the effectiveness of the operation.

Administrative Planning

  • provide on-line processes for financial transactions for purchasing, time reporting, and other administrative activities.
  • evaluate campus-wide printing and duplicating to determine the appropriate balance between what is convenient and what is cost-effective;
  • evaluate the policies for information retention in the administrative database with respect to (1) the funds required for additional disk space; and (2) the archival needs of the University;
  • continue long-range planning and evaluation the hardware and software needs of the University;
  • evaluate replacement equipment for the telephony and video needs of the campus;
  • develop tools for evaluating the effectiveness of the operation.